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Privacy Policy

Last updated: December 13, 2025

Who We Are


This Privacy Policy explains how MSHR, LLC d/b/a Simple Home Relief (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website or interact with us (collectively, the “Site”). We operate a U.S.-based real estate investment business that helps property owners resolve complex tax and title issues. This Policy applies to information collected online through the Site and to information you provide to us when you contact us by phone, email, SMS, or other channels linked from the Site.
 

Quick Summary

 

  • We collect contact details and property information you submit so we can evaluate your situation and follow up with you.

  • We use service providers (e.g., website hosting, CRM, email/SMS, analytics) and may share information with professionals we retain to evaluate and complete transactions (e.g., attorneys, investigators, genealogists).

  • We use cookies/analytics to operate the Site and understand traffic; you can control cookies in your browser and through our cookie banner.

  • We do not sell personal information. We do not knowingly collect information from children under 18.

Information We Collect


When you submit forms or otherwise contact us, we may collect:
 

  • Contact details (name, email, phone, mailing address)

  • Property details (property address, ownership information, liens, taxes, title history as you describe it)

  • Context about the issue (e.g., probate status, mortgage/foreclosure status, tax delinquency, known title defects)

  • Communications (emails, SMS, call details, and your responses to our questions)

  • Documents you choose to upload (e.g., deeds, notices, letters)

Please do not send highly sensitive personal information (e.g., Social Security numbers, bank account logins, medical records) through the website forms. If such information becomes necessary for a transaction, we will request it through appropriate, secure channels and handle it subject to applicable law and our agreements with you.
 

Information Collected Automatically


When you use the Site, we may automatically collect:
 

  • Device/usage data (IP address, browser type, operating system, pages viewed, referring URLs, timestamps)

  • Cookie and similar data (see “Cookies & Analytics” below)

 

How We Use Information


We use the information we collect to:
 

  • Respond to inquiries and provide consultations (e.g., contact you about your property, answer questions, schedule calls)

  • Evaluate opportunities and make offers (e.g., research property history and constraints)

  • Operate, maintain, and improve the Site and our outreach (including analytics and performance monitoring)

  • Send communications you request or allow (email and optional SMS; see “SMS & Email” below)

  • Protect the Site and prevent fraud, abuse, and misuse

  • Comply with legal obligations and enforce our Terms

 

How We Share Information


We share personal information as needed to run our business and complete transactions, including with:
 

  • Service providers that perform services on our behalf (hosting, CRM, email/SMS delivery, analytics, cloud storage, security)

  • Engaged professionals working for us on specific matters (e.g., attorneys, title abstractors, private investigators, genealogists) to evaluate/resolve tax and title issues

  • Counterparties and closing participants as necessary to negotiate or close a transaction you choose to pursue

  • Government entities or regulators when required by law

  • Successors/assignees in the event of a corporate transaction (e.g., sale or reorganization)

We do not sell personal information.
 

Cookies & Analytics


We use cookies and similar technologies to operate the Site, keep it secure, remember preferences, and understand usage. We may use third-party analytics (e.g., Google Analytics) to help measure traffic and usage trends. You can manage cookies via your browser settings and through our cookie banner. Blocking certain cookies may impact Site functionality. For more details, see our Cookie Notice (if available) at /cookies.
 

SMS & Email Communications


If you provide your phone number or email, we may contact you about consultations, scheduling, reminders, document requests, or updates. If you opt in to SMS, you consent to receive text messages; message frequency may vary and message/data rates may apply. Reply STOP to opt out and HELP for help. Your consent to receive texts is not a condition of any purchase or sale. You can unsubscribe from marketing emails by using the link in the email or contacting us at the address below. We may still send non-marketing messages (e.g., appointment or transaction updates).
 

Data Security


We implement reasonable administrative, technical, and physical measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
 

Data Retention


We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to evaluate opportunities, complete transactions you choose to pursue, maintain records, and comply with legal obligations. As a general guide:
 

  • Lead and inquiry records: typically up to 24 months from last interaction (unless you ask us to delete sooner or we need to retain for legal reasons)

  • Transaction and compliance records: typically 7 years or as required by law

 

Your Choices & Rights

 

  • Access/Deletion/Correction: You may request access to, correction of, or deletion of personal information we maintain about you by emailing us at info@simplehomerelief.com. We will verify your request and respond as required by applicable law.

  • Marketing Opt-Outs: Unsubscribe from emails using the link in the message or contact us. For SMS, reply STOP to opt out.

  • Cookie Controls: Manage cookies via your browser and our cookie banner (see “Cookies & Analytics”).

U.S. state privacy laws: Depending on your state, you may have additional rights (e.g., to know/access, delete, correct, portability, and to opt out of targeted advertising or profiling). You can exercise applicable rights by emailing info@simplehomerelief.com. We do not sell personal information.

Children’s Privacy


The Site is intended for U.S. adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, please contact us and we will delete it.
 

International Use


We are based in the United States and the Site is hosted in the U.S. If you access the Site from outside the U.S., you understand that your information may be processed in the U.S. and other countries that may not provide the same level of data protection as your home country.
 

Do-Not-Track


Some browsers transmit “Do-Not-Track” signals. Because there is no consistent industry standard, we do not respond to DNT signals at this time.
 

Changes to This Policy


We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Your continued use of the Site after an update means you accept the revised Policy.
 

Contact Us


MSHR, LLC d/b/a Simple Home Relief 4 Family Life Ln. #108 Front Royal, VA 22630, United States Email: info@simplehomerelief.com

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